Terms & Conditions.

These terms set out how Sarah Buckle Psychotherapy works, what you can expect from me, and what I ask of you. By booking a consultation or beginning a program, you agree to them.

About the service

Sarah Buckle Psychotherapy is a private, independent psychotherapy practice based in Brisbane, Australia, offering services online worldwide and in person in Brisbane by request. As a private practice, no GP referral, diagnosis or Mental Health Treatment Plan is required, and services are not eligible for Medicare, private health insurance, NDIS, WorkCover or other insurer-funded rebates.

The service is designed for adults. It is not a crisis or emergency service, and it is not a substitute for medical or psychiatric care. If you are in crisis, please contact emergency services or a crisis line in your area.

The free consultation

Your initial consultation is free, private and without obligation. It is held by phone (or online on request), lasts around 15 minutes, and is used to understand what you’re experiencing and to assess whether I’m the right fit. It is not a therapy session. If I believe I can help, I’ll send you a written therapy plan to consider in your own time.

The bespoke therapy program

Therapy is delivered as a structured program of private sessions, designed around your goals and outlined in a written plan before we begin. I no longer offer one-off sessions to new clients. Weekly sessions are recommended; if that isn’t practical, we’ll agree a rhythm at your consultation. I work with a limited number of clients at a time, so places are confirmed once your program is secured.

Fees and payment

Fees are set out in your written plan and agreed before your program begins. Your place is secured on payment of the agreed deposit or fee through my booking platform. Fees are in Australian dollars and include GST where applicable.

Rescheduling and cancellations

Life happens, and I’ll always do my best to accommodate changes. Please give at least 24 hours’ notice to reschedule a session so that the time can be offered to another client. Sessions cancelled or missed with less notice may be forfeited, at my discretion. If I need to reschedule, I’ll offer you the next available time.

If it isn’t the right fit

I screen carefully for fit before we begin. On the rare occasion it becomes clear during your program that a different kind of support would serve you better, I will help you find the right practitioner and refund any sessions you haven’t yet used, less a small fee for the time spent researching and arranging that referral.

Between-session support

Text support between sessions is included in your program, so you can share progress or flag something that’s come up. I respond within 48 hours during business days. This support is not for emergencies or crisis situations.

Online sessions

Online sessions are delivered by secure video. You’re responsible for ensuring you have a private, quiet space and a reliable internet connection for the duration of your session. If technical issues interrupt a session, we’ll make up the lost time where reasonably possible.

Confidentiality

What you share with me is confidential, subject to the limited exceptions described in my Privacy Policy, such as where disclosure is required by law or there is a serious concern for someone’s safety.

Results

Every program is bespoke and progress is reviewed at every session. Outcomes described on this website, including the percentage of clients reporting their issue resolved, are based on clients’ own reports. They reflect the experience of past clients and are not a guarantee of any particular result for you.

Website content

The content on this website is general information about the practice and is not personal advice. All content, including text, images and design, is owned by Sarah Buckle Psychotherapy and may not be reproduced without permission. Links to third-party sites are provided for convenience; I’m not responsible for their content or practices. Testimonials are shared with permission; some accompanying photos have been selected to reflect a similar appearance to the client to protect their identity.

Liability

To the extent permitted by law, Sarah Buckle Psychotherapy is not liable for any loss arising from your use of this website or from decisions you make based on its content. Nothing in these terms excludes rights you have under the Australian Consumer Law.

Governing law

These terms are governed by the laws of Queensland, Australia.

Contact

Questions about these terms are always welcome — please get in touch.