Terms & conditions. Clear terms, agreed upfront.

01.About the service

Sarah Buckle Psychotherapy (ABN 52 517 184 411) is a private, independent psychotherapy practice based in Brisbane, Australia, offering services online worldwide and in person in Brisbane on request. The practice is fully insured.

No GP referral, diagnosis or Mental Health Treatment Plan is required. Services are not eligible for Medicare, private health insurance, NDIS, WorkCover or insurer-funded rebates.

Services are for adults only. This is not a crisis or emergency service, and it is not a substitute for medical or psychiatric care.

02.Your private consultation

Your private consultation is complimentary and carries no obligation. It is a relaxed conversation of about 15 minutes, by phone, or by Google Meet if requested when booking with at least 48 hours’ notice, to understand your situation and whether I can help. It is not a therapy session.

If I believe I can help, you’ll receive your Bespoke Therapy Program in writing to consider in your own time.

03.Your Bespoke Therapy Program

Your program is a series of private 60-minute sessions, designed around your goals and set out in writing before you begin – including your presenting concerns, treatment goals, number of sessions and schedule, session focus, expected results, program fee and next steps.

Programs are three or six sessions. I no longer offer one-off sessions to new clients.

Sessions are held one week apart, unless we agree otherwise. Your place is confirmed once your program is secured.

Before you accept your program, you’ll be asked to read and agree to the Client Consent & Program Terms, which form part of these terms.

04.Fees and payment

Fees are set out in your written Bespoke Therapy Program and agreed before your program begins. Your place is secured when you accept your program and make your first payment: the three-session program is paid in full on acceptance; the six-session program is paid in full on acceptance, or by a 50% deposit on acceptance with the balance due three weeks later. Other payment plans may be considered on request.

All fees are in Australian dollars and include GST where applicable. Payments are processed securely by Stripe.

05.Rescheduling and cancellations

Please give at least 24 hours’ notice to reschedule a session, so the time can be offered to another woman. Sessions cancelled or missed with less notice may be forfeited, at my discretion.

If you arrive late, your session may still finish at the scheduled time.

If I need to reschedule, I’ll give you as much notice as possible and offer another time.

06.If it isn’t the right fit

I’m thorough about fit before we begin. On the rare occasion something only becomes clear once we’re working together, I’ll help you find the right practitioner and refund any sessions you haven’t yet used, less a $125 administration fee.

07.Email between sessions

Email between sessions is included in your Bespoke Therapy Program – a sounding board to share progress or flag something that’s come up. Please allow 48 hours for a reply.

Email is not monitored for emergencies and is not a crisis service.

08.Online sessions

Online sessions are held securely by Google Meet. Please arrange a private, quiet space and a reliable internet connection for the duration of your session.

If a session is interrupted by technical issues, I’ll make up the time where reasonably possible.

09.Confidentiality

What you share is confidential, subject to the limited exceptions described in my Privacy Policy – such as where disclosure is required by law, or where there is a serious concern for someone’s safety.

10.Results

Every program is individually designed, and progress is reviewed every session. Outcomes described on this website, including reviews and results figures, are based on clients’ own reports. They reflect the experience of past clients and are not a guarantee of any particular result for you.

11.Website content

Content on this website is general information only, not personal advice. All content, including text, images and design, is owned by Sarah Buckle Psychotherapy and may not be reproduced without permission.

Links to other websites are provided for convenience; I’m not responsible for their content. Some testimonial photos have been selected to reflect a similar appearance to the client while maintaining their privacy and protecting their identity.

12.Liability

Sarah Buckle Psychotherapy is not liable for any loss arising from your use of this website or from decisions you make based on its content. Nothing in these terms limits your rights under the Australian Consumer Law.

13.Governing law

These terms are governed by the laws of Queensland, Australia.

14.Code of conduct and complaints

I follow the National Code of Conduct for Health Care Workers (Queensland), which sets the standards of conduct and practice for health care workers who are not registered under the National Law. I’m also fully insured.

If you ever have a concern about my service, I’d genuinely like to hear from you – email sarah@sarahbuckle.com.au and I’ll respond personally.

You can also contact the Office of the Health Ombudsman (Queensland) at any time, on 133 OHO (133 646) or at oho.qld.gov.au.

15.Contact

Questions about these terms are always welcome – email privacy@sarahbuckle.com.au.

If you are in crisis, please contact emergency services on 000, or Lifeline on 13 11 14. If you are outside Australia, contact your local emergency service or crisis line.