Client consent. Your program, agreed with care.

01.What you’re agreeing to

This page sets out what you’re agreeing to when you accept your Bespoke Therapy Program. Please read it alongside your written program, my Terms & Conditions and my Privacy Policy.

Your consent is given when you tick the consent box and sign your program agreement. You can ask questions about anything here before you decide – I’d always rather you feel completely clear.

02.Your Bespoke Therapy Program

I offer two programs: a three-session and a six-session Bespoke Therapy Program. Each session is a private 60-minute session, online by Google Meet or in person in Brisbane on request.

Your written program sets out your presenting concerns, your goals, the focus and expected results of each session, your program fee and your payment schedule. It forms part of this agreement.

Sessions are held one week apart, unless we agree otherwise. This keeps momentum while giving you enough room to integrate what’s shifting between sessions.

03.How I work, and what to expect

Your program draws on proven, results-focused methods – primarily attachment-focused EMDR, NLP, clinical hypnotherapy and success coaching – selected according to your symptoms, your history and the outcomes we’re working towards. I’ll explain each approach before we use it, and you can ask questions at any time.

Therapy that works at depth can bring up strong emotions, memories or physical sensations, during or between sessions. This is a normal part of the process and usually passes. If anything feels like too much, tell me – we can slow down, change direction or pause.

You’re always in control. You can decline any technique, stop a session, or end your program at any time.

04.Fees and payment

Your program fee is set out in your written program and agreed before you begin. All fees are in Australian dollars and processed securely by Stripe.

Programs are priced for the result we’re working toward together, not per session. Your place is secured when you accept your program and make your first payment:

• Three-session program – paid in full when you accept your program.
• Six-session program – paid in full when you accept your program, or a 50% deposit when you accept, with the remaining 50% due three weeks later.

Where you choose the deposit option, the balance is due three weeks after your deposit. You’ll receive a secure payment link before the due date, and sessions continue while your account is up to date.

Other payment plans may be considered on request, including for clients experiencing genuine financial hardship. Please ask before you accept your program, so we can agree the arrangement in writing.

If you need to withdraw from your program, any refund for sessions you haven’t used is handled as described in section 06.

05.Rescheduling and cancellations

Please give at least 24 hours’ notice to reschedule a session, so the time can be offered to another woman. Sessions cancelled or missed with less notice may be forfeited, at my discretion.

If you arrive late, your session may still finish at the scheduled time. If I need to reschedule, I’ll give you as much notice as possible and offer another time.

06.If it isn’t the right fit

I’m thorough about fit before we begin. On the rare occasion something only becomes clear once we’re working together, I’ll help you find the right practitioner and refund any sessions you haven’t yet used, less a $125 administration fee.

Nothing in this agreement limits your rights under the Australian Consumer Law.

07.Email between sessions

Email between sessions is included – a sounding board to share progress or flag something that’s come up. It’s by email, never text, and please allow up to 48 hours for a reply. Email is not monitored for emergencies and is not a crisis service.

08.Online sessions

Online sessions are held securely by Google Meet. Please join from a private, quiet space with a reliable internet connection, where you won’t be overheard or interrupted.

Sessions are never recorded by me, and I ask that you don’t record them either.

If a session is interrupted by technical issues, I’ll make up the time where reasonably possible.

09.Confidentiality and its limits

What you share with me is confidential. There are limited exceptions, which I’ll always discuss with you first wherever I can:

• where I hold a serious concern for your safety or the safety of someone else
• where a child or vulnerable person may be at risk of harm
• where disclosure is required by law, such as a court order
• professional supervision, where your identity is not disclosed

How your information is collected, stored and protected is explained in my Privacy Policy. Records are kept securely for at least seven years after your last session.

10.Your wellbeing and safety

My services are for adults only. This is not a crisis or emergency service, and it is not a substitute for medical or psychiatric care. Please keep your GP or other health providers involved in your care as you normally would, and let me know about any significant changes to your health or medication.

If you are in crisis, please contact emergency services on 000, or Lifeline on 13 11 14. If you are outside Australia, contact your local emergency service or crisis line.

11.Results

There is no guarantee of any particular result, because every person’s nervous system is different. I have, however, refined my screening process to be very thorough, which makes outcomes far more predictable – I only recommend a program when I’m confident I can help.

Every program is individually designed, and your progress is measured every session. Results described in your program and on my website are based on clients’ own reports.

12.Ending your program

You may withdraw your consent and end your program at any time by letting me know in writing. Any refund for sessions you haven’t used is handled as described in section 06.

When your program is complete, I’ll invite you to book a free 30-minute follow-up call, usually around four weeks after your final session, so we can see how things are holding. If you’d rather not, I’ll check in by email instead.

13.Your consent

When you tick the consent box on your program agreement, you confirm:

I consent to the Bespoke Therapy Program described in the Client Consent & Program Terms and agree to the payment and cancellation arrangements.

You have full authority to accept or decline any treatment offered, at any point in your program. You will be completely conscious and in control at every moment throughout your treatment – including during hypnotherapy, which is a calm, fully conscious state of focus.

By giving that consent, you confirm that you have read and understood these terms, that you’ve had the chance to ask questions, that you are 18 or over, and that you agree to take part in your program voluntarily. The date and time you sign are recorded with your agreement, and a signed copy is emailed to you.

14.Questions

Questions about anything on this page are always welcome – email sarah@sarahbuckle.com.au before you accept.