Privacy Policy.

Sarah Buckle Psychotherapy respects your privacy and is committed to protecting the personal information you share. This policy explains what I collect, why, how it’s stored, and the choices you have.

Who this policy covers

This policy applies to Sarah Buckle Psychotherapy (“I”, “me”, “my”), a private psychotherapy practice based in Brisbane, Australia, offering services online worldwide. I handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What I collect

Depending on how you engage with the practice, I may collect:

• Contact details — your name, email address, phone number and time zone.
• Consultation information — what you share in the optional pre-consultation form and during your free consultation, so I can assess whether I’m the right fit.
• Health information — information about your symptoms, history and goals that you choose to share during consultations and sessions. This is sensitive information and is only collected with your consent.
• Session records — brief notes kept to plan and track the progress of your bespoke therapy program.
• Between-session messages — text messages you send as part of included between-session support.
• Payment information — processed by my booking and payment provider. I do not store your full card details.
• Website information — standard, non-identifying analytics about how the site is used.

How I collect it

I collect information directly from you: when you book a consultation, complete the optional form, speak with me by phone or video, attend sessions, or contact me by email or text. I don’t collect personal information about you from third parties without your knowledge.

Why I collect it

I use your information to assess fit, design and deliver your bespoke therapy program, communicate with you about appointments, keep accurate records, respond to your questions, and meet my legal and professional obligations. I don’t sell your information, and I don’t use it for marketing unless you’ve asked me to keep in touch.

Confidentiality and its limits

What you share with me is confidential. There are limited exceptions, such as where disclosure is required by law, or where I hold a serious concern for your safety or the safety of someone else. Wherever possible, I will discuss any such disclosure with you first.

Who I share it with

I only share personal information with the service providers I rely on to run the practice, and only to the extent needed to do so:

• My booking, scheduling and payment platform, which manages consultations and appointments.
• Secure email, messaging and video platforms used to communicate with you and deliver online sessions.
• Professional advisers, where required to meet a legal obligation.

Some of these providers store information on servers outside Australia, including in the United States. By using the practice’s services you consent to this, and I take reasonable steps to ensure those providers protect your information appropriately.

How I keep it safe

Your information is stored in password-protected, encrypted systems accessible only to me. Records are retained for the period required by law and professional standards, and are then securely destroyed or de-identified.

Access and correction

You may ask to access the personal information I hold about you, or to correct it if it’s inaccurate or out of date. Please contact me directly and I’ll respond within a reasonable time. In some limited circumstances the law allows me to refuse access; if so, I’ll explain why.

Cookies and analytics

This website may use cookies and standard analytics tools to understand how the site is used and to improve it. This information is aggregated and does not identify you personally. You can disable cookies in your browser settings.

Questions and complaints

If you have a question or concern about how your information has been handled, please get in touch. I take privacy seriously and will work with you to resolve it. If you’re not satisfied with my response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

I may update this policy from time to time. The current version will always be available on this page, with the date it was last updated shown at the top.