Terms, Conditions & Privacy
Privacy Policy
Effective Date: September 1, 2025
Last Updated: September 1, 2025
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1. Who We Are
This website is operated by Sarah Buckle Psychotherapy & Counselling, based in Brisbane and offering both in-person therapy and online counselling worldwide.
Website: www.sarahbuckle.com.au
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2. Information We Collect
When you engage with our therapy services, we may collect:
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Personal Information: Name, email, phone number, and details provided via forms (e.g. booking, application, or contact forms).
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Sensitive Information: Emotional or health-related details shared during the therapy intake process, clarity questionnaires, or consultations. These are treated with strict confidentiality.
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Usage Data: IP address, browser type, device data, and website interactions via cookies or analytics.
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3. How We Use Your Information
Your data is used to:
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Assess your suitability for therapy and counselling services
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Provide personalised support and therapy recommendations
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Deliver appointment confirmations, reminders, and resources
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Improve the performance of this psychotherapy and counselling website
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Ensure compliance with legal and professional standards
We do not sell your information. Data is shared only with trusted third parties as needed (e.g. secure scheduling platforms or our encrypted client portal) or when required by law.
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4. Data Security
Your personal and sensitive information is securely stored using industry-standard encryption. Access is strictly limited to Sarah Buckle and authorised clinical administrators.
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5. Cookies & Tracking
This site uses cookies for analytics and marketing optimisation to improve therapy services in Brisbane and online. You can disable cookies in your browser settings.
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6. Your Rights
You can request access to, correction of, or deletion of your data anytime by contacting:
Email: sarah@sarahbuckle.com.au
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7. Important Notice
This service is not for individuals in crisis or needing urgent psychiatric care. If you are in immediate danger, please contact emergency services.
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Terms of Use
Effective Date: September 1, 2025
Last Updated: September 1, 2025
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1. Overview
By using this website, you agree to these Terms of Use. Our counselling and psychotherapy services are intended for personal, non-commercial use by individuals aged 18 and over.
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2. Program Eligibility
Our therapy services are designed for adults seeking relief from anxiety, trauma, stress, panic attacks, and related challenges. We reserve the right to accept or decline applications or bookings based on clinical fit.
These services are not suitable for individuals who are:
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In immediate crisis or unsafe environments
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Seeking couples counselling or relationship therapy
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Requiring emergency psychiatric intervention
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Not emotionally, energetically, or financially ready for therapeutic work
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3. Professional Disclaimer
While Sarah Buckle is a qualified psychotherapist, counsellor, and NLP practitioner, content on this site and in free consultations does not replace medical or psychiatric advice. Always seek licensed care if in crisis.
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4. Intellectual Property
All content on this site—including copy, branding, frameworks, and therapy resources—is the intellectual property of Sarah Buckle Psychotherapy. Reproduction or modification without written consent is prohibited.
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5. Payments, Refunds & Guarantee
Because of the premium therapy programs offered and limited client intake, all payments are final and non-refundable after the first session, except as noted.
Client Guarantee: If you do not feel a noticeable emotional shift after your first session, you are entitled to a full refund. This reflects our commitment to delivering fast results-focused therapy. Simply contact us within 7 days of your first appointment.
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6. Limitation of Liability
Sarah Buckle Psychotherapy is not responsible for damages arising from your use of the website or therapy services, except where caused by negligence.
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7. Updates
We may update these Terms of Use at any time. Continued use of the site signifies acceptance of changes.
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